What did you like most about the workshop ? Why ?
# Effective communication of team and handling anti-stories

# The examples and role plays were more relevant to our day to day interaction with customers.

# The most interesting part of the workshop was on influencing stories which tells clearly structured way of handling customer objections

# This will help to focus on my preparations before meeting client

# It is a different program which opens up opportunity to be more effective



What did you like most about the workshop ? Why ?

# Very relevant to work. Applicable immediately; I liked the videos and the reference material. The content and facilitation technique was engaging. Lots of examples for understanding and inspiration. The last 2 sections are a bit more theoretical.

# Relevant to real life situation. It helps to link easily. Very helpful for the way IC relate the story.

# Practice during the workshop so we know how to improve. Technique on how to make trigger storytelling.

# Developed my understanding on concepts of storytelling. real life examples were good help.Great experience !! Looking forward to apply the concepts. Good course to start with.

# The tools and practicing of the content. Next 24 weeks followup through email platform.

# The entire concept is very unique. I like the structure of the model which can be used as a framework.This has made me more confident and now I have a structure to follow.


It’s a great feeling when you meet people interested in trying out new things and not being regimented in their approach. The session was about what stories can do at work. I am grateful for their encouragement, excitement and appreciation.

They gave me a beautiful book called “The history of Airtel by its own people” – Airtel stories.

On the inner cover they told me how they felt after the session. It is reaction like these that make it all worth it. (Click on the picture to enlarge – the text of what they said is also given below)

Airtel Appreciation for StoryWorks

It was wonderful to have you with us today. Truly inspirational.” – B. Srikanth, Global CHRO

Thank you for the amazing stories and insights” – Aditya Kohli, SVP & Head HR (Core Functions)

You triggered a story…..of my becoming a storyteller. Thanks.” – Papiya Banerjee, CLO & Global Head of Talent

Thanks for the wonderful session” – Abhay Singh – VP & Head Global HR Shared Services

It was one of the most engaging sessions and tremendous learning” – Richa Channa – Head Performance & Reward

It’s a subject close to my heart! Completely loved your session! Thanks a ton 🙂” – Gayatri Taragi – Head Talent Acquisition

Thanks for a very interesting session. Will definitely remember these stories for a long time“. – Priyanka Ray – Head Exec Rewards & Global Mobility

Thank you so much….the session was really inspiringRasmeeta Nayak – Head HRActiv (HRSS)

It was definitely one of the most engaging two hour corporate session of my life. I’m sure I will remember this for a lifetime. Thanks“. – Tanya Chawla, HR BP

What an eye-opener! Thank you for this great session!“- Tanya Bahuguna, HR EA

RBL Bank hs recently launched its new proposition. They are our ‘Apno Ka Bank’.

As part of the role out exercise we are using stories. A narrative has been created so that the senior managers can explain the change and the reason for the change to the rest of the employees.

In addition, to integrate the messaging, we have also collected stories from stakeholders about how they experience RBL Bank as their “Apno Ka Bank”.

Here are some examples from the Annual Report 2015-16. (Please click on the image to read the stories – The text of the stories are also reproduced below the pictures).

RBL Annual Report Stories 1

RBL Annual Report Stories 3

RBL Annual Report Stories 2

In March 2015, when RBI issued guidelines to apply for payment bank license, we evaluated many banks but finally zeroed in on RBL Bank as our preferred partners as the bank was keen to adopt new technologies and expand financial services to the last mile where banking solutions were not available, a vision & mission similar to ours. We were very happy with the quick turnaround time and proactivity of the bank in providing financial solutions and hence shifted our escrow account to RBL Bank. This is just one of the ways in which the Bank encourages and supports the growth of its partners.

Sukhdeep Singh Vice President, Business Development and Banking, Oxigen Services India Pvt Ltd

In 2010, microfinance institutions faced a major headwind. Banks stopped lending to them, because they considered it a risky proposition. When we approached RBL Bank with our proposal, we were expecting a negative reaction but were pleasantly surprised when they did not follow the same trend. RBL Bank believed in our management team, capability and risk management framework; and lent us a helping hand, when no support was forthcoming. The partnership has been very fulfilling which is why now we run all our new ideas and proposals for new transaction structures through RBL bank as our preferred partners. This is one of the many ways the Bank builds strong relationship with its partners.”

Vineet Sukumar, CFO, IFMR Capital Finance Pvt Ltd

I have been banking with RBL Bank since 1990 and have been happy with the variety of personalised banking services offered by the bank over the years. In 2014, I visited the Shahupuri branch, Kolhapur and witnessed an elderly couple walking into the branch to renew their Fixed Deposit. The FD counter was situated on the first floor of the branch making it very cumbersome for the senior couple to walk up the stairs. I brought this to the Branch Managers notice and within a few minutes, a makeshift FD desk was set up at the ground level to facilitate the elderly couple. The branch manager also went a step further and convinced the central office to change the layout of the branch permanently. This is one of the ways in which our employees put themselves in the customers shoes and make their convenience & ease a priority.”

Sanjay Shete, Retail Banking Customer

In 2010, following the Andhra crisis in MFI sector, NBFC’s faced a major challenge. They were cash strapped and getting finances from banks was becoming very difficult. With conditions turning tougher each day, we approached RBL Bank for financial assistance to support our company’s growth. Post evaluation and due diligence a line of credit was sanctioned to UML when we needed it the most. Today circumstances are different; we are now a thriving organisation having relationships with over 40 banks but still RBL bank is our “Bank of Choice”. This is just one of the ways in which RBL respects its customers.

Abhishek Kumar, CFO, Utkarsh Microfinance Ltd.

I joined RBL Bank in 2014 and was offered a role in Dombivali branch, Mumbai. Within three months of joining, I found the long hours of traveling to work and back very exhausting. I was not able to do justice to either my work or my family. Since I felt that my manager was approachable, I spoke to him and shared my concern and asked whether it was possible to get a transfer to a branch closer to my home. He reached out and found an opportunity for me at the Lower Parel branch and this reduced my travel time by almost 70%. Thus leaving me with a lot of energy and enthusiasm which I put into my work and family. This is just one of the many examples of our employees living the bank’s value of respect.

Midhat Koor, Sr. Manager – Customer Service, Lower Parel Branch

In the corporate world, there is no room for mistakes. You have to get it right at the first go, if you have to succeed. I joined RBL Bank in March 2015, and within one year was able to sell the highest number of Life Insurance policies. My manager commended my efforts on various platforms thus encouraging me to work hard. But everyday cannot be your day. There was a time when I could not achieve my target and was anticipating a strong reaction from my manager. I was taken aback when he did not write me off, instead he played the role of a mentor and helped me ‘right my wrongs’. This positive reaction has motivated me to supersede my targets. This is one of the ways in which RBL Bank supports its people by creating a culture of learning, thereby encouraging employees to achieve excellence.

Hiran Janani, Area Head – Bancassurance, Gujarat & MP


What did you like most about the workshop ? Why ?

# I felt like I was in a TED Talk kind of session. It was informative, fresh and engaging. One of those moments I could truly say “I learnt a lot”.

# I have picked up a lot of tips from the session. Storytelling initially seemed like a simple type of communication – but for kids. It’s apparently not.

# It had the right balance of group activities and talk. Appreciate the workbook as well. Speaker was also very open and approachable.

# That I learnt the basic about storytelling and how powerful it can be, how to use it to my advantage.

# There are a variety of techniques on how to be a better storyteller for different situations we encounter in the business world.

# Types of stories and the highlight as to how including human and emotions can influence the story.


What did you like most about the workshop ? 

# The element of experiential learning was a very effective. Brainstorming & discussion along with real example was very effective

# The facilitator was knowledgeable and able to practically and realistically guide the group to learn

# The fact that it resonated with a long thought of mine that stories bring the point clearly –  more than case studies

# Stories creation , spotting a story, case studies, personal banks.

# Simple terminologies, easy to adapt and practice


What did you like most about the workshop ?

# The Science of story telling

# The power of the story

# Relevant to my business

# Simplicity, conciseness, having the exercises in groups.

# Creating stories. Mostly the stories I used was spontaneous so lacks any structure. May be now these would be more meaningful to the audience

# Converting a concept into a science for ease of practice


What did you like most about the workshop ? 
# From introduction of the concept, the flow, actionable techniques, the way IC conducted the workshop were excellent.

# The use of stories to deliver the point being made. Timeliness

# Experiential & convincing through practice , Methodical approach to the abstract

# Details about the structure of an oral story. Also how to use it in a business content

# The techniques, the reading materials, the exercises

# The science behind what seemed an art was most interesting for me

# Tool to deliver a message powerfully


What did you like most about the workshop ?



# The flow & sequence of the topics. Each had a connect and every time i was able to relate and be aware of the program

# Influence story telling pattern because it requires lot for me

# The interaction between the facilitator & participant was seamless.  Got to learn a lot or how to make my storytelling skills in a scientific manner

# Presentation – It included applicable videos & examples

# That it was a revelation that storytelling can be used as a leadership tool


What did you like most about the workshop  ? Why ?

  • Well spaced and the presenter kept alive the group
  • Applicability. Easy to grasp & how it can impact my life
  • Use of practical exercises. Good quality slides. Lucid and clear explanation by Indranil
  • Interesting topic & interactive
  • Quality of content

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